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Privacy Policy
Novajackpot Casino respects the privacy of its players and aims to handle personal information carefully, fairly and transparently. This Privacy Policy explains what information may be collected when you use the website or related services, why it may be used, how it may be shared, and the choices available to you. By using the website, you acknowledge that your information may be handled as described below, subject to applicable privacy and gambling requirements.
Information we may collect
When you visit or use Novajackpot Casino, we may handle information that identifies you, relates to your account, or is needed to provide online gambling services. The information collected depends on how you use the website, the services requested, and the checks that must be completed before or during account activity.
Account and identity details
This may include your name, date of birth, contact details, account login information, country or region, and other information supplied when registering or updating an account. We may also record information about your selections, preferences, responsible gambling settings, communications and interactions with customer support.
Verification information
To verify identity, age, eligibility and account ownership, we may request documents or information such as identity documents, proof of address, payment verification material or other supporting records. These checks can help prevent underage gambling, identity misuse, fraud, money laundering and other unlawful activity.
Payment and transaction records
We may handle details about deposits, withdrawals, wagers, winnings, account balances, transaction dates, payment methods and related status information. We do not generally need to store complete payment card details where a payment provider processes them, but relevant transaction information may still be available to us for account management, reconciliation, security and legal purposes.
Device, technical and usage data
When you use the website, technical information may be collected automatically. This can include your IP address, browser type, operating system, device identifiers, language preferences, approximate location, pages viewed, access times, referring website, navigation activity and information about errors or service performance.
We may combine information provided by you with information generated through your use of the website, information from service providers, and information that is publicly available or lawfully obtained. We aim to use only information that is reasonably relevant to the purposes described in this policy.
How and why we use information
Personal information may be used to operate Novajackpot Casino and provide the services you request. This includes creating and managing your account, processing transactions, displaying account information, providing customer support, communicating with you, and maintaining the security and functionality of the website.
- To register, authenticate and administer your account.
- To confirm your age, identity, location, eligibility and ownership of payment methods where required.
- To process deposits, withdrawals, wagers, account adjustments and other transactions.
- To carry out fraud prevention, anti-money laundering, security and risk assessments.
- To monitor activity for unusual, prohibited or potentially harmful behaviour.
- To provide support, investigate queries and respond to complaints or service requests.
- To meet applicable legal, regulatory, tax, accounting, gambling and record-keeping obligations.
- To improve website design, performance, reliability, accessibility and user experience.
- To send service messages, including account, security, transaction and policy communications.
- To send marketing communications where permitted and where you have provided any consent required by law.
We may also use aggregated or de-identified information for analysis, reporting, security and service improvement. Information that has been combined or altered so that it no longer reasonably identifies an individual may be used for these purposes without being treated in the same way as directly identifiable account information.
Lawful handling and necessary information
We may handle information where it is needed to provide a requested service, to comply with a legal obligation, to protect the website and its users, to prevent fraud or misuse, or where it is reasonably necessary for legitimate business operations. Some information is required to open or maintain an account and complete verification. If you do not provide requested information, we may be unable to provide certain services, complete transactions or keep an account active.
Sharing information
Information may be shared with carefully selected service providers that help operate the website. These may include payment providers, identity and verification services, fraud prevention providers, technology and hosting suppliers, customer support platforms, analytics providers, professional advisers and other suppliers supporting the services. Providers should receive information only where it is relevant to their role and should handle it in accordance with applicable requirements.
Information may also be disclosed where necessary to comply with a lawful request, protect rights or safety, investigate suspected fraud or unlawful activity, enforce applicable terms, or support a business transfer or restructuring. We do not sell personal information as a general practice. Where information is handled outside Australia, appropriate safeguards and legal requirements may apply.
Cookies, security and retention
Cookies and similar technologies
Novajackpot Casino may use cookies and similar technologies to keep the website working, remember settings, support account functions, improve security, understand website usage and measure performance. Some cookies are necessary for core features, while others may help with analytics, preferences or relevant communications.
You can manage or restrict cookies through your browser settings. Blocking or deleting cookies may affect account access, website features or the way certain pages operate. Browser controls do not always remove information already collected, and some essential technologies may continue to be used where needed to provide requested services or maintain security.
Security
We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication processes, monitoring, encryption or secure transmission methods, staff procedures and supplier requirements. No online service can guarantee complete security, so you should use a strong, unique password, keep login details confidential and contact support promptly if you suspect unauthorised account activity.
Retention and account closure
We keep information only for as long as reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. When an account is closed, some records must still be kept for a period required by law, including records connected with identity checks, transactions, responsible gambling, fraud prevention, security, disputes and legal compliance. Information may also be retained where needed to establish, exercise or defend legal claims. When information is no longer required, it may be securely deleted, anonymised or destroyed.
Your privacy rights and how to contact us
Depending on your circumstances and applicable privacy requirements, you may have rights in relation to personal information held about you. These rights can be subject to exceptions, including situations where disclosure could affect fraud prevention, security, legal proceedings, another person’s privacy or an obligation to retain records.
- Access: You may ask for information about the personal data we hold about you and, where appropriate, request a copy.
- Correction: You may ask us to correct information that is inaccurate, incomplete or out of date.
- Deletion: You may ask us to delete your data where there is no continuing lawful or operational reason to retain it. Deletion may not be possible for records that must be kept by law or are needed for security, dispute handling or legal claims.
- Marketing consent: You may withdraw consent to marketing communications at any time. You can use an unsubscribe option in a marketing message where available or contact us directly.
- Complaints and questions: You may ask questions about how your information is handled or raise a concern about privacy.
To exercise your rights or make a privacy request, contact support@novajackpotcasino.win. Please provide enough information for us to identify your account and understand the request. We may need to verify your identity before providing information, making changes or completing a deletion request. This helps protect account holders and prevents personal information from being disclosed to the wrong person.
We aim to respond to valid requests within a reasonable period and in accordance with applicable requirements. If a request cannot be completed in full, we will generally explain the reason, subject to legal and security restrictions. Withdrawing marketing consent will not necessarily stop essential service communications, such as security alerts, transaction notices, account messages or important policy updates.
Updates to this policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business practices or applicable requirements. The latest version will be made available on this page, with the relevant date or other indication of the update where appropriate. You should review the policy periodically. Continued use of the website after an update may indicate acknowledgement of the revised policy, subject to any notice or consent requirements that apply.